Questions business owners ask before getting started.

Vookeeper provides weekly bookkeeping for small UK businesses. Work is delivered through clear monthly plans, with professional human support rather than software-only automation.

The service is aimed at small UK businesses — sole traders, freelancers and owner-managed companies — who want reliable bookkeeping without a heavyweight accountancy experience.

Your accountant’s role is typically accounts, tax and compliance — not always day-to-day transaction processing every week. Vookeeper focuses specifically on weekly bookkeeping with a dedicated human bookkeeper, clear monthly plans and a client portal, rather than software-only automation or ad hoc support. You get ongoing attention to your records, year-end handover to your accountant included, and a named person who learns your business — at transparent plan pricing without employing staff yourself.

Use the plan estimator. It will recommend a plan based on your average transaction volume, number of financial accounts and bookkeeping requirements. We will confirm the plan during onboarding before the service begins.

Use the plan estimator to see a provisional recommendation, then start onboarding through the platform when you are ready. A short suitability review may apply where needed.

Onboarding begins through the separate platform application, linked from the site header. This marketing site does not process subscriptions or payments directly.

Most straightforward businesses can use the estimator, select a plan and complete onboarding online without an introductory sales call. Where your requirements are more unusual, we may contact you to clarify the scope before the service begins.

Switching is straightforward. Start by contacting us or beginning onboarding — explain whether you are moving from another bookkeeper, what software you use, and whether catch-up work is needed. We discuss timing, access to your accounting software, and any handover from your previous provider. If your records need tidying first, catch-up work is scoped separately before regular weekly bookkeeping begins. Final switching steps will be confirmed during onboarding.

We review and update your bookkeeping every week under each monthly plan, provided we have received the records and information required to complete the work.

A transaction generally means an individual item that needs to be recorded, reviewed, matched or categorised in your accounting records. Examples include bank payments, customer receipts, supplier bills and card purchases. We will explain how transactions are counted before confirming your plan.

An isolated increase will not normally require an immediate plan change. We consider your average level of activity over the month and review recurring increases fairly.

Your plan can grow with you. If your activity consistently exceeds the limits of your existing plan, we will explain the change and agree the appropriate plan with you before changing your monthly fee.

An hourly or pay-as-you-go option is planned for businesses that do not want a monthly plan. See the pricing page for the current placeholder.

No. Our monthly bookkeeping plans are designed to provide flexibility without an unnecessarily lengthy commitment. Any applicable notice period will be clearly stated before you subscribe.

Vookeeper handles routine weekly bookkeeping: recording transactions, categorising activity, reconciling bank and card feeds, and keeping your books current in your chosen cloud accounting software. We also prepare organised records for year-end handover to your accountant. We do not prepare statutory accounts, tax returns or filing — that stays with your accountant. The aim is to remove the day-to-day bookkeeping burden so you are not chasing receipts or reconciliations in your spare time.

Under every monthly plan, your bookkeeping is reviewed and updated weekly — not left until month-end. Your bookkeeper works through transactions and reconciliations each week using the information available in your software and portal. If something is missing, they will contact you promptly so records can stay current rather than building up behind you.

Yes. Historical or overdue bookkeeping is assessed and quoted separately from your ongoing monthly plan. Once the catch-up work is complete, your regular monthly service can begin.

No. Vookeeper provides routine bookkeeping — recording transactions, reconciliations and keeping your books current throughout the year. Year-end accounts, corporation tax, self-assessment and filing are handled by your accountant, not your bookkeeper. Year-end handover to your accountant is included in all monthly plans: your bookkeeper prepares organised records in your software so your accountant can start their work without a last-minute scramble.

We can maintain the VAT coding and bookkeeping records needed for VAT reporting. Whether VAT return preparation or submission is included will be clearly stated in your selected plan or quoted as an additional service.

Usually not. We work with a broad range of accounting platforms, including Xero, QuickBooks, Sage, FreeAgent and others.

If a receipt, invoice or supporting detail is needed, your bookkeeper will contact you through the client portal — usually while the transaction is still fresh. Transactions may be recorded with a query or held briefly until you provide what is needed, rather than guessing. Regular weekly attention helps missing items surface early instead of at year-end.

That is common. Contact us or start onboarding to explain your situation. We can discuss what a move would involve and whether Vookeeper is the right fit.

Vookeeper is responsible for providing the bookkeeping service described in your plan and service terms. Your accountant remains responsible for accounts, tax and compliance work prepared from your bookkeeping records. The exact contractual relationship, limits and responsibilities will be set out clearly before you commit to a plan.

All Vookeeper bookkeepers are based in the Philippines. You are assigned a dedicated bookkeeper who works in your accounting software, communicates through the client portal and handles your records on a weekly basis. This model helps us deliver professional bookkeeping at clear monthly plan prices while keeping a named point of contact for your business.

Vookeeper selects and assesses all bookkeepers before they work on client records. Recruitment, skills checks and ongoing suitability are handled internally so only bookkeepers who meet our standards are assigned to clients. Final detail on assessment criteria will be set out in service terms.

Yes. Each client is assigned a dedicated bookkeeper who handles their records on an ongoing basis — not a rotating queue or anonymous inbox. The same person gets to know your business, your software and how your transactions should be treated.

Trust matters when someone is working in your accounts. Your bookkeeper is selected and assessed by Vookeeper before they handle client work, assigned to you personally, and works only through secure access you control in your accounting software. Communication and documents go through the Vookeeper client portal, and work is supervised internally. You always know who is handling your records and can raise questions directly.

Our bookkeepers are experienced in routine small-business bookkeeping — recording transactions, reconciliations, categorisation and keeping records current in cloud accounting software. Many are certified or professionally trained in bookkeeping, and work is focused on UK small-business records rather than statutory accounts or tax filing.

Bookkeepers follow agreed processes and work within the scope of your monthly plan. Work is reviewed through internal checks and oversight so records stay consistent and issues are picked up early. Where something is unusual or complex, it can be flagged and reviewed as part of onboarding or during ongoing work.

Your records are kept to agreed processes each week — reconciliations, categorisation and consistency checks are part of routine bookkeeping. Work is also subject to internal supervision and review within Vookeeper so standards stay consistent across clients. If something is unusual or unclear, it is flagged for review rather than left unaddressed.

Your bookkeeper works in your chosen accounting software through secure access you control — typically by inviting them as a user, in line with the software provider’s own security. Day-to-day communication and document sharing happen through the Vookeeper client portal rather than unstructured email chains. Specific access and data-handling arrangements will be confirmed during onboarding.

Use the contact page to send an enquiry. We will reply by email as soon as we can.

Your records and processes are documented so work can continue if your bookkeeper is temporarily away — for example through planned leave or illness. Cover arrangements are handled internally so your weekly bookkeeping is not left unattended. If a longer-term change is needed, we will manage the handover carefully to keep continuity.