Questions business owners ask before getting started.

Vookeeper provides weekly bookkeeping for small UK businesses. Work is delivered through clear monthly plans, with professional human support rather than software-only automation.

The service is aimed at small UK businesses — sole traders, freelancers and owner-managed companies — who want reliable bookkeeping without a heavyweight accountancy experience.

Your accountant’s role is typically accounts, tax and compliance — not always day-to-day transaction processing every week. Vookeeper focuses specifically on weekly bookkeeping with a dedicated human bookkeeper, clear monthly plans and a client portal, rather than software-only automation or ad hoc support. You get ongoing attention to your records, year-end handover to your accountant included, and a named person who learns your business — at transparent plan pricing without employing staff yourself.

Each plan has a transaction allowance limit per month. Once you've estimated the number of transactions your business has per month, you can select the appropriate plan. If you're still unsure, you can use the plan finder.

First select one of our monthly plans and then follow the steps to get onboarded. A short suitability review may apply where needed.

You don't have to if you know the plan you want as you can get started right away with our straightforward onboarding process that only takes a few minutes. If you'd like to discuss your needs with us first, you are free to get in touch.

Switching is straightforward. When you're ready, start by selecting a monthly plan and following the onboarding steps. During onboarding, you will have the chance to provide further details about switching. Your bookkeeper will then let you know about the handover requirements from your previous provider.

Your bookkeeper will review and update your bookkeeping every week under each monthly plan, provided we have received the records and information required to complete the work.

A transaction generally means all bank account ins and outs, sales invoices and bills that need to be recorded, reviewed, matched or categorised in your accounting records.

An isolated increase will not normally require an immediate plan change. We consider your average level of activity over a few months and review plan upgrades fairly.

Your plan can grow with you. If your activity consistently exceeds the limits of your existing plan, we will explain the change and agree the appropriate plan with you before changing your monthly fee.

An hourly or pay-as-you-go option is planned for businesses that do not want a monthly plan. See the pricing page for more information.

No. Our monthly bookkeeping plans are designed to provide flexibility without an unnecessarily lengthy commitment. There are no notice periods required from you. Monthly fees are paid in advance at the beginning of each billing period and are not refundable.

Vookeeper handles routine weekly bookkeeping: recording transactions, categorising activity, reconciling bank and card feeds, and keeping your books current in your chosen cloud accounting software. We also prepare organised records for year-end handover to your accountant. We do not prepare statutory accounts, tax returns or filing — that stays with your accountant. The aim is to remove the day-to-day bookkeeping burden so you are not chasing receipts or reconciliations in your spare time.

Under every monthly plan, your bookkeeping is reviewed and updated weekly — not left until month-end, provided that you send the requested documents and respond to your bookkeeper's queries promptly. Your bookkeeper works through transactions and reconciliations each week using the information available in your software and portal. If something is missing, they will contact you promptly so records can stay current rather than building up behind you.

Yes. Historical or overdue bookkeeping is charged a one-off fee as an add-on to your monthly plan. The fee depends on the number of outstanding months and the plan that you select according to your average monthly transactions. See more information on catch-up work on the pricing page.

No. Vookeeper provides routine bookkeeping — recording transactions, reconciliations and keeping your books current throughout the year. Year-end accounts, corporation tax, self-assessment and filing are handled by your accountant, not your bookkeeper. Year-end handover to your accountant is included in all monthly plans: your bookkeeper prepares organised records in your software so your accountant can start their work without a last-minute scramble.

No. We maintain the VAT coding and bookkeeping records needed for VAT reporting. VAT return preparation and filing should be done by your accountant.

No. You can keep the accounting software you use as our bookkeepers work with a broad range of software - your bookkeeper will be competent in your software of choice and work with that. If you do not currently use software, we can provide suggestions based on your needs. You will have the chance to let us know what software you use, or if you don't use one, in the onboarding flow.

If a receipt, invoice or supporting detail is needed, your bookkeeper will contact you through the client portal — usually while the transaction is still fresh. Transactions may be recorded with a query or held briefly until you provide what is needed, rather than guessing. Regular weekly attention helps missing items surface early instead of at year-end.

That is common and straightforward. When you're ready, start by selecting a monthly plan and following the onboarding steps. During onboarding, you will have the chance to provide further details about switching. Your bookkeeper will then let you know about the handover requirements from your previous provider.

Vookeeper is responsible for providing the bookkeeping service described in your plan and service terms. Your accountant remains responsible for accounts, tax and compliance work prepared from your bookkeeping records. The exact contractual relationship, limits and responsibilities are set out in our Terms and Conditions.

All of our bookkeepers are based in the Philippines. They are our team of competent, vetted and qualified bookkeepers. You are assigned a dedicated bookkeeper who works in your accounting software, communicates through the client portal and handles your records on a weekly basis. This model helps us deliver professional bookkeeping at clear monthly plan prices while keeping a named point of contact for your business.

Vookeeper selects and assesses all bookkeepers before they work on client records. Recruitment, skills checks and ongoing suitability are handled internally so only bookkeepers who meet our standards are assigned to clients.

Yes. Each client is assigned a dedicated bookkeeper who handles their records on an ongoing basis — not a rotating queue or anonymous inbox. The same person gets to know your business, your software and how your transactions should be treated.

Trust matters when someone is working in your accounts. Your bookkeeper is selected and assessed by Vookeeper before they handle client work, assigned to you personally, and works only through secure access you control in your accounting software. Communication and documents go through the Vookeeper client portal. You always know who is handling your records and can raise questions directly with management.

Our bookkeepers are professionally trained in bookkeeping and carefully selected for their practical experience, attention to detail and understanding of good financial record-keeping. Before working with clients, each bookkeeper goes through our screening and onboarding process to make sure they meet Vookeeper’s standards. Their work is supported by clear procedures and ongoing training, so you can feel confident that your books are being handled carefully, consistently and professionally.

Your bookkeeper works in your chosen accounting software through secure access that you control — usually by inviting them as an authorised user, in line with the software provider’s own security arrangements. This means you do not need to share your personal login details. Day-to-day communication and document sharing can take place through the secure Vookeeper client portal, helping keep important information organised in one place. Email can also be used where appropriate, although we encourage clients to use the portal for sharing sensitive financial documents whenever possible. The specific access, communication and data-handling arrangements will be explained and agreed with you during onboarding, so you remain clear about how your information is being accessed and protected.

Use the contact page to send an enquiry. We will reply by email as soon as we can.

Short periods of leave or absence are a normal part of working life and will usually be managed around your regular bookkeeping schedule. Your records, key processes and outstanding items are documented to help maintain continuity. Where an absence is expected to be prolonged, whether planned or unplanned, Vookeeper management may temporarily reassign some or all of the work to another suitable bookkeeper. We will coordinate any necessary handover and keep you informed where the change is likely to affect how your service is delivered. If a permanent change becomes necessary, we will manage the transition carefully to minimise disruption and help the new bookkeeper become familiar with your business.