Cookie policy

1. Who we are

Vookeeper is operated by Vookeeper Ltd.

Website: vookeeper.co.uk

Email: contact@vookeeper.co.uk

Registered office: 85 Great Portland Street, London, United Kingdom, W1W 7LT

In this Cookie Policy, “Vookeeper”, “we”, “us” and “our” mean the Vookeeper business named above. “You” and “your” mean the person visiting or using our website, portal or online services.

2. What cookies are

Cookies are small text files placed on your device when you visit a website. They help websites work properly, remember choices, improve performance, support security, understand how visitors use the website and, where used, support marketing or advertising.

We may also use similar technologies, such as pixels, tags, scripts, local storage, session storage, software development kits and device identifiers. In this Cookie Policy, when we say “cookies”, we also mean these similar technologies unless the context requires otherwise.

3. Why we use cookies

We may use cookies and similar technologies to:

• make the website and client portal work properly
• keep our website, portal and account areas secure
• remember your cookie choices and preferences
• allow forms, checkout, subscriptions and account features to function
• understand how visitors use our website
• improve website performance and user experience
• measure the effectiveness of our content and marketing
• support limited business-to-business marketing, where permitted
• diagnose technical issues and prevent misuse.

4. Types of cookies we use

Strictly necessary cookies

These cookies are needed for our website, portal or online services to work. They may be used for security, fraud prevention, login sessions, page navigation, checkout, subscription billing, form submissions, cookie preference storage and load balancing.

You cannot turn off strictly necessary cookies through our cookie banner because the website or portal may not work properly without them. You may be able to block them in your browser, but some parts of the website may stop working.

Functional cookies

Functional cookies help us remember choices you make, such as preferences, form progress, display settings or other customisations.

These cookies improve convenience but are not always essential. Where required, we will only use them with your consent.

Analytics and performance cookies

Analytics cookies help us understand how visitors use our website. They may tell us which pages are visited, how long visitors stay, what links are clicked, where visitors came from, and whether pages or forms are working properly.

We use this information to improve the website, make content clearer and understand what is useful to visitors.

Where required, we will only use analytics and performance cookies with your consent.

Marketing cookies and pixels

Marketing cookies, pixels or tags may help us understand whether our marketing is effective, show relevant content, measure campaigns or avoid showing irrelevant messages.

These technologies may be set by us or by selected third-party providers. They may involve information such as pages visited, interactions with adverts or campaigns, device information, IP address, browser information and cookie identifiers.

Where required, we will only use marketing cookies and pixels with your consent.

Security and fraud prevention technologies

We may use cookies or similar technologies to help detect suspicious activity, protect forms, prevent abuse, secure logins, protect payment flows and keep our website and portal safe.

Some of these technologies may be strictly necessary. Others may require consent, depending on their purpose and how they work.

5. Cookies used by third parties

Some cookies or similar technologies may be provided by third parties we use to operate, secure, improve or market our website and services.

These may include providers for:

• website hosting
• client portal functionality
• payment and subscription billing
• analytics
• form handling
• email marketing
• customer support
• security and fraud prevention
• embedded content
• advertising or campaign measurement.

The exact third parties may change over time. We will aim to identify relevant third-party providers in our cookie banner, cookie settings tool or cookie table where required.

Third parties may use cookies according to their own privacy and cookie policies. We do not control all third-party cookies once they are set by those providers.

6. How we obtain consent

When you first visit our website, we may show a cookie banner or cookie settings tool.

Where cookies require consent, we will ask for your consent before using them. You can choose whether to accept or reject non-essential cookies.

We will not treat silence, inactivity or continued browsing as consent for non-essential cookies.

You can change your choices later using the cookie settings link or tool on our website.

7. Managing your cookie choices

You can manage cookies in several ways:

• by using our cookie banner or cookie settings tool
• by changing your browser settings
• by deleting cookies from your browser
• by blocking cookies through browser or device controls
• by adjusting privacy settings offered by relevant third-party providers.

If you block or delete cookies, some parts of our website or portal may not work properly. For example, you may not be able to stay logged in, complete forms, remember preferences or access secure areas.

8. Withdrawing consent

You can withdraw consent for non-essential cookies at any time by changing your cookie preferences through our cookie settings tool.

Withdrawing consent will not affect the lawfulness of cookie use before consent was withdrawn.

Where possible, we will stop setting the relevant cookies after withdrawal. You may also need to delete existing cookies from your browser or device, as some cookies already stored on your device may remain until they expire or are removed.

9. How long cookies last

Cookies may be:

• session cookies, which expire when you close your browser; or
• persistent cookies, which stay on your device for a set period or until you delete them.

The duration of each cookie depends on its purpose and provider. We will include cookie durations in our cookie table or cookie settings tool where practical.

We will not keep cookies for longer than reasonably necessary for their purpose.

10. Updates to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our website, portal, technology, providers, legal requirements or business operations.

The latest version will be posted on our website. If we make significant changes, we may take additional steps to notify users where appropriate.

11. Contact us

Questions about this Cookie Policy or our use of cookies should be sent to:

Vookeeper Ltd

Email: contact@vookeeper.co.uk

Address: 85 Great Portland Street, London, United Kingdom, W1W 7LT