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Frequently asked questions

When is online bookkeeping services better?

 

There are many situations when online bookkeeping services would be better for your small business, but to put it simply, the following are the top three:

  • You are trying to reduce bookkeeping costs

  • You are a small business that cannot commit to a full-time employee

  • You are a business that works virtually anyway

 

Why do you focus on small businesses based in the UK?

 

Our real experience at Vookeeper is with small businesses, making our talent a good match. Also, larger businesses tend to have their own in-house bookkeepers anyway. We also hone in on UK businesses for the same reason. Every country has its own accountancy and bookkeeping flavour, and the UK is our stock.

 

Does it matter which accounting software I use?

 

No, not at all. You can use any software such at Xero, Quickbooks, Clearbooks, Sage etc. Our bookkeepers at Vookeeper are proficient in all the main ones, and willing to fill in any knowledge gaps on the less popular ones – so really just plug and play!

 

How often can I get my bookkeeper to work?

 

As often as you like. Typically, for small businesses you are likely to need a monthly or weekly frequency, but it can be several times a week if you need it.

 

What hours will my bookkeeper work?

 

Anytime throughout the day or night, depending on the bookkeeper’s schedule. Since we provide online bookkeeping services, the work can continue in the background whilst your focus on your core business.

 

How does your pricing work?

 

A fixed rate of £10 per hour. The work for bookkeeping services is naturally variable, so the hours required can go up and down from period to period.

 

Can I set a budget for the hours?

 

Absolutely. The bookkeeping work is naturally variable depending on the number of transactions for a given period. If you are worried about the number of hours spent by the bookkeeper, then you can state your budgeted hours per period and we will ensure your bookkeeper does not exceed those hours. However, bear in mind that limits on hours may leave some unfinished work, so it would be necessary to discuss the potential mismatch between budget and workload.

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Why should I outsource the bookkeeping service?

 

You may want to outsource the bookkeeping because you want to save on costs - just what Vookeeper gives you. Doing the bookkeeping yourself is time-consuming. Hiring an employee or getting an accountant to do the bookkeeping is costly.

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I already have an accountant – why would I need a bookkeeper?

 

The key point to understand here is that accounting and bookkeeping are two different things. Simply put, bookkeeping is the recording and processing of financial transactions - so it is the foundation on which accountants can do their work. Accountants do not necessarily have to do the bookkeeping, although if they do then they typically charge hefty fees for bookkeeping.

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Can my accountant work with the bookkeeper?

 

Definitely. The platform on which you communicate with the bookkeeper allows different users to be added, including your accountant. This way the right person can connect at the right time.

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Can I do the bookkeeping myself?

 

Yes, but do you have the time, energy and knowledge? If not, it is usually best to outsource it and then focus on your core business. We recommend Vookeeper!

 

Do I get a dedicated bookkeeper?

 

Yes. Vookeeper provides you with a hand-picked bookkeeper will be allocated to you based on your specifications. This will build continuity and a good rapport between the two of you. Your bookkeeper will not be switched unless you ask us to do so.

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How long does it take to get my virtual bookkeeper?

 

Within 1 working day of placing your order, subject to availability.

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What if I’m not happy with my virtual bookkeeper?

 

At any point you can get in touch with us if you have any questions or concerns about your online bookkeeper's work. If it's not working out, we can allocate a more suitable online bookkeeper to you.

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How safe is my information that’s shared with the bookkeeper?

 

At Vookeeper, we take security and safety very seriously. All the information and conversations are kept securely and safely. The platform is compliant with GDPR and the UK Data Protection Act.

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Can I switch from another online bookkeeping service to Vookeeper?

 

Absolutely. You simply need to terminate your current service and place an order with us. Our online bookkeeper can then pick up where the previous one left off.

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